Years working for IBM’s Business Partner Organisation taught me not only to respect IBM’s own community of 120,000 business partners, but the wider channel community as a whole. Partners vary in size and nature from the large SIs and distributors to small ISVs and MSPs (we like acronyms in this business). What motivates them all is a need to serve and hold onto their clients, while seeking to maximise and protect their margins. To say that they were paranoid that the large vendors would turn on them and eat their lunch is a little unfair, but they were wary (often for good reason) of vendors seeking to go direct or to restructure their channel focus and incentives on a regular basis.
“They watched with a mixture or interest and horror as AWS announced a long list of service enhancements…”
After I left IBM I worked as an analyst/journalist for a couple of years and was not only a pundit myself focusing on cloud and the channel ecosystem, but also sat alongside other such pundits at many a press conference or industry event. One interesting perspective that I learned was that of a group of venture capitalists (VCs). They also attended such events, not only to spot the next potential unicorn, but also to see what vendors were up to. The most scary event of the year for them was AWS Reinvent. They watched with a mixture or interest and horror as AWS announced a long list of service enhancements, as it does at each such event. The announcements would create a host of new peripheral opportunities for small start-ups seeking to innovate on the fringes, but would also kill a number outright that had been operating in just such a fringe operation that was now part of AWS’s own area of operation.
The VCs described it as Russian roulette. If they’d invested in a business that had just been crushed by the new services enhancements that AWS had announced, and that was it – BANG. There are many Managed Service Providers (MSPs) that will now know how the VCs feel as AWS has just announced it’s getting in to the managed services business. It may have operated a consulting practice for some time, largely focused on helping clients migrate onto its cloud, but until now it had kept out of many areas of cloud management– patch management, backup, monitoring, security, etc. It had left such responsibilities to clients and partners and many partners, unable to compete on price with the global giant had chosen instead to partner with it, focusing on peripheral services such as operational processes for incident, change, and problem management. While AWS may not have killed them all instantly, their business models have been served a potentially mortal blow.
“Life in the channel is far from easy and partners know that working with the big vendors has advantages”
Life in the channel is far from easy and partners know that working with the big vendors has advantages (largely access to platforms and technologies that they can add value to and then repackage as a service of their own), but also has associated risks – the main one being that the vendor could turn on them at any time. It is often described as being akin to lion taming. It’s all fine until it goes wrong, and it can go very badly wrong. So what are the options for these partners?
Realistically many of them need to be planning a route away from AWS. The lion appears to be untameable and it would be simply too risky to re-enter the ring. They could turn to the other global public cloud players, but they risk entering the ring with equally large and potentially fierce beasts. Or they can look towards Managed Private Cloud, but recent research has shown that this is only economically viable at scale. For partners serving the UK public sector the government created G-Cloud as a framework to enable all participants in the value chain (from large SIs to small businesses) to compete for tranches of government business on equal terms. Here at UKCloud we have seen how well this has worked and we provide a public cloud for the UK public sector working alongside an array of partners who also serve this market. The G-Cloud framework means that we can all collaborate without the need for lion taming skills.
“The G-Cloud framework means that we can all collaborate without the need for lion taming skills”
What we need is vision from government. It needs not only to continue to lead by example, as it has with G-Cloud and other initiatives that enable SME’s to compete on equal terms in the public sector, but also to use its influence to help extend this type of model well beyond the public sector to the private sector as well in order to enable SMEs (many of them the partners that AWS has just turned on) to compete to serve all markets!